Returns & Exchanges
At HEYSHAPE™, we want you to feel confident and comfortable in your own skin. If your purchase isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items with all original tags attached. Please ensure the hygiene seal remains intact, as we cannot accept garments that show signs of wear.
Print and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your new size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing